Exchange Policy

ATTENTION!!!

Please record an unboxing video before opening your parcel.

Exchange or complaint requests will be accepted only with a valid unboxing video as proof.

1. Eligibility for Exchange

• Exchanges are accepted only if the product received is damaged, defective, or incorrect.
• The issue must be reported within 24–48 hours of delivery along with the unboxing video proof.
• The item must be unused, unwashed, and in its original packaging with all tags intact.

2. Non-Exchangeable Items

• Personal care items, innerwear, hygiene products, or customized items cannot be exchanged
• Damage caused due to mishandling, improper use, or lack of video proof will not be eligible for exchange.

3. Exchange Process

• Record a clear unboxing video from parcel opening to product inspection.
• Email the video and order details to support@billsquad.in within 48 hours of delivery.
• Once verified, our team will guide you through the exchange procedure.
• Replacement shipping charges (if any) will be communicated based on product category.

4. Important Note

• Complaints or claims without an unboxing video will not be entertained.
• • BILLSQUAD reserves the right to accept or reject exchange requests after quality verification.